Returns & Exchanges

At Black Diamond Equipment, we stand behind the gear we build and want to ensure you are fully satisfied with your purchase. If your equipment doesn’t meet your expectations, we offer a straightforward return process within 30 days of purchase for items in new, unused condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided through our automated system.

3

Pack Your Gear

Securely pack the unused items in their original packaging, ensuring all tags and technical manuals are included before sealing the box.

4

Ship and Track

Drop off your package at any authorized carrier location; you will receive a confirmation email and refund once our warehouse inspects the return.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing